AE Smith Maintenance System
AE Smith Maintenance System - AE Smith
powered by WennSoft Service Management Series |
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The backbone of the AE Smith Maintenance Systemis theService Management Seriespowered by WennSoft.The WennSoft Service Management Series is installed at every AE Smith Service office and is designed to meet the diverse needs of asset-based service organisations to effectively manage complex customer requirements. Central to the Service Management Series is the solid foundation of Microsoft Business Solutions - Great Plains financials.The Service Management Series is a vertical solution serving as an extension of the core financial application, tailored to the needs of AE Smith and the customers we service. The flexibility, scalability, integration and rich functionality of the WennSoft Service Management Series allows AE Smith to enhance business processes and take customer service to a new level. Critical components to success within AE Smith includes our ability to effectively manage service calls and deliver customer satisfaction, for each and every call. WennSoft Service Management Series significantly helps us deliver this by facilitating efficient: |
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| These components provide a 360-degree view of your customer account. For added versatility, calls can be assigned to regional dispatchers, field technicians, help desks or even subcontracted service organisations. In addition to call tracking, scheduling and dispatching, the Service Management Series allows AE Smith to manage service level agreements, escalations, as well as track estimated and actual costs. |
| A robust customer and equipment database combines with the Microsoft Great Plains platform to create the rock-solid foundation upon which AE Smith continues to grow. Some of the strengths of the Service Management Series are the basics of service call and contract management, scheduling and dispatch, tasking and resolution tracking. |
| For more information call AE Smith today and ask to speak to the General Manager in the AE Smith Service office closest to you. |
