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eCustomer Portal

eCustomer Portal - AE Smith

eCustomer Portal by AE Smith is a secure, dynamic and personalised interface to tailored customer data on demand via the internet

Depending upon the level of authority you request and the type of Maintenance Agreement you have with AE Smith, for the first time, using eCustomer Portal, important information about your air conditioning & mechanical services - that you want, when you want it - is only a few clicks away.

For example, eCustomer Portal is perfect for those late night planning sessions at work or from the comfort of your own home, when you’re looking for that last piece of information you need – right there and then – to finish the asset management section for next year’s budget. Because eCustomer Portal is directly linked to the AE Smith Maintenance System (powered by WennSoft Service Management Series), you can access call statuses, equipment histories, contract details and more. Additional functionality allows for the submission of service requests. Through the eCustomer Portal, you can view the modifications as the status of the service call changes. This provides you with the ability to see when the request has been received, scheduled, is in progress or complete. Wherever there is a secure and stable internet connection, 24 hours a day, AE Smith's eCustomer Portal puts you in the driver’s seat. To explore the time saving and efficiency opportunities eCustomer Portal could bring to you and your team, contact AE Smith today.